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Career Role

Customer Success Manager

An exciting full-time opportunity for a Customer Success Manager to join an innovative SaaS start-up in the influencer marketing space. The role involves managing some of our most strategic-high growth accounts as we continue to expand in the US and grow our revenue dramatically this year.

Key Responsibilities:

  • Ensure client retention by strategically managing accounts and driving value for our customers through our software & dataProvide client consultancy and share best practise both internally and externally on influencer outreach, activities and management
  • Provide technical support and software training for customers
  • Report bugs to the product team and fixes to the customer
  • Highlight insights and engagement opportunities to customers on a regular basis
  • Communicate new features and their uses for each client
  • Identifying key stakeholders and opportunities for upsell to grow the value of the account
  • Manage Salesforce records for each customer
  • Running Executive Business Reviews to demonstrate the value of client programmes to senior management and other key stakeholders

What we are looking for

  • Experience and methodology for managing accounts
  • Excellent client relationship building
  • Proven results and commercial understanding and proven results
  • Excellent communication skills (able to distil complex concepts clearly and succinctly)
  • Ambition and drive (takes initiative and can demonstrate success on something outside their main responsibilities)
  • Great organisational skills and focus on client objectives
  • Analytical skills
  • Experience of social media/marketing would be helpful

What we can offer:

  • Excellent training, career growth & earnings growth potential in a high performing company and dynamic marketplace
  • Friendly start-up office in the heart of London Bridge, with monthly socials & great perks
  • Exposure to top-tier global clients (clients include Microsoft, IBM, Google Cloud) pioneering social influencer relations to accelerate your career
  • Great platform to develop your social media & client relationship skills
  • Company perks & employer pension scheme
  • Opportunities to travel

Salary –£30k-35k (dependent on experience) + £15k OTE Bonus/Commission

To apply for this position, please send your CV and cover letter to work@onalytica.com with the subject line: “Customer Success Manager – (your name)”. Please include your notice period/availability to start work and why you would be interested in analysing social media content on your cover letter.