MyOnalytica the World's Largest B2B Influencer MarketplaceREQUEST DEMO

Career Role

SOCIAL MEDIA ANALYST / CUSTOMER SUCCESS (GRAD/JUNIOR) – SALARY – £22 – 25K DEPENDENT ON EXPERIENCE

We are looking for a Junior Social Media Analyst /Customer Success Executive to join the global leaders in B2B & Influencer Marketing. Expect an exciting role for those early into their career journey, seeking a pathway to becoming a Customer Success Manager, which will see you build client relationships, analyse social media and support influencer engagement for the world’s biggest brands; Google, Amazon, Microsoft and The Nature Conservancy (to name a few).

Founded in 2009 and backed by Bebo founders, our award-winning SaaS influencer marketing software platform connects brands with influencer communities and helps them to scale and structure influencer programs globally. Working across Tech, Charity/NGO, Healthcare, Education, Govt & many more sectors we focus on big picture topics like Climate Change, AI, Future of Work, Diversity & Inclusion. Due to continued success, we are now seeking a super analytical, detail oriented and client friendly candidate to become our next Social Media Analyst / Customer Success Executive.

We have a friendly start-up office in the heart of London Bridge, with a hybrid workplace of 3 days from home and 2 from the office.

The successful candidate will support Customer Success Managers who manage 10-20 large accounts (£600k+ annual revenue). Whether you are participating in client calls; actioning client requests, setting up and optimising influencer platforms; identifying influencer targets and engagement opportunities; reporting on insights; measuring social media and brand performance; outreaching to influencers or communicating new features to users, it will be your superb relationship building skills that enables this pioneering company to deliver industry-leading software, e-learning & analysis.

What are we looking for?

  • You could be a Social Media Analyst / Customer Success Executive / Social Media Executive / Marketing Associate / Research Associate / Associate Analyst / Digital Marketing Executive or similar, we don’t mind, as long as your CV demonstrates:
  • 1 year minimum professional working experience ideally in digital marketing, research, analysis, customer success or related fields would be a plus but not essential
  • Proven client-facing skills and focused on delivering client objectives;
  • Excellent analytical skills – you are confident working with data & trends, identifying insights and aligning these to client objectives;
  • Superb attention to detail;
  • You are skilled in Microsoft Excel, PPT & comfortable manipulating data;
  • Ambition and Drive – you take initiative and relish learning on the job in a Startup environment;
  • Native or fluent English with excellent communication and writing skills.

What you’ll get in return?

In return, you can expect excellent career progression in a fast growth & dynamic marketplace, exposure to top-tier global clients and a fantastic benefits package that includes:

  • 25 days annual holiday (+1 extra day awarded after 2 years of service)
  • 2 x Wellness days off per year (Jan/Aug – the whole office closes!)
  • Aviva company pension
  • Annual Wellness Voucher of your choice
  • Annual Eye tests
  • Great company socials, recent examples Bowling, Zoo, mini Golf
  • Friday drinks & First Friday of the month finish at 4pm
  • Cycle to Work Scheme
  • Fridays focus on Training and Development
  • Access to our premium e-learning suite to become a social superstar

Key Responsibilities:

  • Participate in client calls & action client requests, supported by a Customer Success Manager
  • Setting up and managing our influencer platform for clients
  • Help clients identify influencer targets & engagement opportunities
  • Manage influencer campaigns and outreach to influencers
  • Analysing & reporting on insights from the influencer community
  • Social media measurement of brand performance and campaigns
  • Present report findings to clients and communicate new features to users
  • Build great relationships with client users & drive platform adoption

Salary – £25K-£30K dependent on experience

All candidates must legally have the right to work in the UK. We as a company do not offer any form of visa sponsorship. To apply for this position, please send your CV with the title Social Media Analyst (and your name) to work@onalytica.com. Please include your notice period/availability to start work.