MyOnalytica the World's Largest B2B Influencer MarketplaceREQUEST DEMO

Career Role


We are looking for a Junior Social Media Analyst /Customer Success Executive to join the global leaders in B2B & Influencer Marketing. Expect an exciting role for those early into their career journey, seeking a pathway to becoming a Customer Success Manager, which will see you build client relationships, analyse social media and support influencer engagement for the world’s biggest brands; Google, Amazon, Microsoft and The Nature Conservancy (to name a few).

Founded in 2009 and backed by Bebo founders, our award-winning SaaS influencer marketing software platform connects brands with influencer communities and helps them to scale and structure influencer programs globally. Working across Tech, Charity/NGO, Healthcare, Education, Govt & many more sectors we focus on big picture topics like Climate Change, AI, Future of Work, Diversity & Inclusion. Due to continued success, we are now seeking a super analytical, detail oriented and client friendly candidate to become our next Social Media Analyst / Customer Success Executive.

We have a friendly start-up office in the heart of London Bridge, with a hybrid workplace of 3 days from home and 2 from the office.

The successful candidate will support Customer Success Managers who manage 10-20 large accounts (£600k+ annual revenue). Whether you are participating in client calls; actioning client requests, setting up and optimising influencer platforms; identifying influencer targets and engagement opportunities; reporting on insights; measuring social media and brand performance; outreaching to influencers or communicating new features to users, it will be your superb relationship building skills that enables this pioneering company to deliver industry-leading software, e-learning & analysis.

What are we looking for?

  • You could be a Social Media Analyst / Customer Success Executive / Social Media Executive / Marketing Associate / Research Associate / Associate Analyst / Digital Marketing Executive or similar, we don’t mind, as long as your CV demonstrates:
  • 1 year minimum professional working experience ideally in digital marketing, research, analysis, customer success or related fields would be a plus but not essential
  • Proven client-facing skills and focused on delivering client objectives;
  • Excellent analytical skills – you are confident working with data & trends, identifying insights and aligning these to client objectives;
  • Superb attention to detail;
  • You are skilled in Microsoft Excel, PPT & comfortable manipulating data;
  • Ambition and Drive – you take initiative and relish learning on the job in a Startup environment;
  • Native or fluent English with excellent communication and writing skills.

What you’ll get in return?

In return, you can expect excellent career progression in a fast growth & dynamic marketplace, exposure to top-tier global clients and a fantastic benefits package that includes:

  • 25 days annual holiday (+1 extra day awarded after 2 years of service)
  • 2 x Wellness days off per year (Jan/Aug – the whole office closes!)
  • Aviva company pension
  • Annual Wellness Voucher of your choice
  • Annual Eye tests
  • Great company socials, recent examples Bowling, Zoo, mini Golf
  • Friday drinks & First Friday of the month finish at 4pm
  • Cycle to Work Scheme
  • Fridays focus on Training and Development
  • Access to our premium e-learning suite to become a social superstar

Key Responsibilities:

  • Participate in client calls & action client requests, supported by a Customer Success Manager
  • Setting up and managing our influencer platform for clients
  • Help clients identify influencer targets & engagement opportunities
  • Manage influencer campaigns and outreach to influencers
  • Analysing & reporting on insights from the influencer community
  • Social media measurement of brand performance and campaigns
  • Present report findings to clients and communicate new features to users
  • Build great relationships with client users & drive platform adoption

Salary – £25K-£30K dependent on experience

All candidates must legally have the right to work in the UK. We as a company do not offer any form of visa sponsorship. To apply for this position, please send your CV with the title Social Media Analyst (and your name) to Please include your notice period/availability to start work.