Big Data and CX – Most Influential Organizations

Last week, we published a list of the top individual thought leaders in and around the Big Data and Customer Experience conversation. Using our analysis platform, we analyzed the conversations and interactions around popular customer experience hashtags (#CX, #CXP, #custexp) in the context of the #BigData hashtag in order to surface the most influential individuals on Twitter. This allowed us to map out the network of interactions and visualize the connections between each person to see who has been influencing the conversation (check out the post for a little more background info).

Well, there are also a lot of organizations (brands, research firms, consultancies and associations) out there involved in the Big Data and Customer Experience sector, and we were curious to see how they stacked up against each other – so we’ve done the same thing with them, putting together a network map and ranking of the top 100 to see which companies are driving the conversation and getting their message out there.

Big Data and CX – Top 50 Network Map

Click here for a larger version. Larger, darker nodes indicate a higher degree of influence within the network.

In addition to leading the overall conversation, Oracle has a number of business areas within the top 50 organizations, including @OracleCX (3rd), @oraclesocial (6th) and @OracleAnalytics (34th)**, giving the tech giant a large presence within the debate. Rival IBM comes in fourth via its @IBMbigdata account, while SAP’s @sapcrm account comes in 35th place. Research and analysis firm Forrester, though slightly less influential than Oracle, is more central to the conversation, sitting in the middle of the network with connections to a number of top stakeholders.

**Note: In these situations it is always important to look at whether brand-related accounts (and even seemingly unrelated accounts) such as these may be skewing results through their association, a process we routinely go through for our more in-depth analyses. Though we have left all stakeholders in for the purposes of this list, it is nonetheless interesting to see where related accounts sit within the network map, and the impact they have on the wider conversation.

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Rank	Twitter Handle	Name	PageRank (Normalised)
1	@Oracle	Oracle	100
2	@forrester	Forrester Research	93.14
3	@OracleCX	Oracle CX	63.8
4	@IBMbigdata	IBM big data	48.29
5	@Loyalty360	Loyalty 360	48.05
6	@oraclesocial	Oracle Social	37.54
7	@Verint	Verint	35.24
8	@customerthink	CustomerThink	29.79
9	@CXJourney	CX Journey™	29.48
10	@thebizcouch	THEBIZCOUCH	25.5
11	@SDL	SDL	19.21
12	@KANASoftware	KANA Software	17.93
13	@Parature	Parature	17.08
14	@InsideCXM	Inside CXM	16.78
15	@ConstellationRG	ConstellationR	16.56
16	@Capgemini	Capgemini	15.81
17	@vovici	Verint VoC	15.48
18	@PretiumPress	Pretium Solutions	14
19	@JPSaunders	JP Saunders	13.96
20	@CallCenterICMI	ICMI	13.5
21	@contactpro	Contact Professional	13.17
22	@NorthridgeGroup	Northridge Group	12.38
23	@TullioSiragusa	Tullio Siragusa	10.93
24	@Fonolo	Fonolo	9.96
25	@NICE_Enterprise	NICE Enterprise	9.6
26	@CXAlert	CXPro, LLC	9.49
27	@E2ECustExp	Accenture Sales & CX	9.31
28	@sdlinnovate	SDL Innovate	9.3
29	@Teleperformance	Teleperformance	8.19
30	@decisionmgt	DecisionMgtSolutions	7.65
31	@CMOAustralia	CMOAustralia	7.62
32	@confirmit	Confirmit	7.4
33	@IBMWatson	IBM Watson	7.38
34	@OracleAnalytics	Oracle Analytics	7.19
35	@sapcrm	SAP CRM	6.56
36	@SDLsocial	Social Intelligence	6.18
37	@24_7_inc	[24]7	6.14
38	@qmatic	Qmatic Group	5.42
39	@TPDashboard	Touchpoint Dashboard	5.37
40	@Empirix	Empirix	5.22
41	@SAPNorthAmerica	SAP North America	5.2
42	@AccentureRetail	Accenture Retail	5.05
43	@McK_MktgSales	McKinsey Mktg&Sales	4.98
44	@keepify	Keepify	4.98
45	@WebhelpUK	Webhelp UK	4.93
46	@Clarabridge	Clarabridge	4.85
47	@SDLlocalization	SDL Localization	4.8
48	@ideolonews	Ideolo	4.8
49	@EngageCustomer	Engage Customer	4.63
50	@OracleLatam	Oracle Latinoamerica	4.48

How does your brand compare? Are you moving the needle within the Big Data and CX conversation? Download the full list to find out!

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Don’t forget you can browse through our other lists if you want to see top influencers in areas such as Content Marketing, Education or Big Data in general, or you can visit our Listl.ly page for the latest rankings. Finally, if you want to identify influencers or set up an influencer marketing program for your own brand, then please get in touch
. We’re generally very nice so don’t be afraid.

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