Interview with Mike Aoki
June 11, 2021
Mike Aoki is the President of Reflective Keynotes Inc., a Canadian training company that helps contact centers improve their sales and customer experience results. A contact center expert, Mike was...
Tag
Customer Service
Interview with Bill Quiseng
May 14, 2021
Bill Quiseng is an award-winning hospitality leader and customer service expert with over 30+ years in luxury hotel/resort management. He speaks and blogs about customer service, customer...
Interview with Anna Sabryan
May 10, 2021
Anna is a seasoned Social Media and Digital Marketing professional with a passion for community building and storytelling. She is creative-minded with a “can do” attitude and considers...
Interview with Markus Grutzeck
May 6, 2021
Markus Grutzeck assumed the CRM provider Grutzeck-Software from his parents in 1996. The originally founded in 1979 with the purpose to provide (CRM-)software for marketing, sales and...
Interview with Adrian Swinscoe
March 9, 2021
Described as an experimental CX thought leader and visionary, Adrian Swinscoe is a best-selling author, Forbes contributor, speaker, investor, advisor and aspirant CX Punk.
He has been growing and...
Interview with Brian Moran
August 7, 2018
Brian has spent the last 20+ years helping America’s entrepreneurs realize their dreams. Prior to starting his 3rd company in 2012, he was the Executive Director of Sales Development at the Wall...
Interview with Shep Hyken
May 16, 2018
Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships...