Interview with Peter Lavers
June 15, 2021
Peter is an expert in customer experience (CX) management and CRM, delivering value and efficiencies through the systemic management of one of the key assets of any B2C, B2B or Intermediated...
Tag
Customer Experience
Interview with Susan Hash
June 11, 2021
Susan Hash is a freelance B2B writer/journalist with 28 years of specialised experience writing about customer care, customer service and contact centers.
Interview with Stephanie Thum
May 25, 2021
Long-time practitioner, consultant, and advocate for customer experience in B2B and government. Multimedia content creator. Creator and host of the Mitel Minute. Past: Creator and host of...
Interview with Jon Arnold
May 17, 2021
Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital...
Interview with Ginger Conlon
May 17, 2021
An award-winning editorial leader who has covered marketing and CX for the majority of her career, Ginger Conlon is currently thought leadership director at Genesys. Additionally, she serves as...
Interview with Bill Quiseng
May 14, 2021
Bill Quiseng is an award-winning hospitality leader and customer service expert with over 30+ years in luxury hotel/resort management. He speaks and blogs about customer service, customer...
Interview with Anna Sabryan
May 10, 2021
Anna is a seasoned Social Media and Digital Marketing professional with a passion for community building and storytelling. She is creative-minded with a “can do” attitude and considers...
Who’s Who in Customer Relationship Management?
April 14, 2021
Customer relationship management (CRM) is utilised by companies to analyse and manage customer interactions and data. CRM systems collate customer data across a variety of channels, as well as points...
Interview with Andrew McFarland
March 26, 2021
Andrew McFarland has more than 25 years’ experience in executive leadership, including significant roles in global public and private companies with revenues between $10M and $14B.
Known as an...
Interview with Adrian Swinscoe
March 9, 2021
Described as an experimental CX thought leader and visionary, Adrian Swinscoe is a best-selling author, Forbes contributor, speaker, investor, advisor and aspirant CX Punk.
He has been growing and...
Interview with Helen Yu
March 18, 2020
Helen Yu believes real growth thrives at the crossroads of #tech and #humanity. There, she contends, is where customer loyalty and love thrive. In her former role as Chief Customer Officer, Ms. Yu...
Interview with David Jimenez Maireles
January 30, 2019
David Jiménez Maireles is Country Head of Spain at Raisin. He heads up Raisin’s business in Spain, to lead marketing, and growth efforts and forging key partnerships with fintech companies and...
Interview with Ronald Van Loon
June 15, 2018
Top 10 Global AI, Machine Learning, IoT, 5G, Big Data, Predictive Analytics, Data Science Influencer. Director of data and analytics consultancy firm, Intelligent World, and course advisor for...
Interview with Shep Hyken
May 16, 2018
Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships...
Interview with Tiffani Bova
February 13, 2018
Tiffani Bova is the global customer growth and innovation evangelist at Salesforce. Recognized in 2014 as one of the most Powerful and Influential Women in California by the National Diversity...
Interview with Brian Solis
September 29, 2017
Brian Solis is the Principal Analyst and futurist at Altimeter, a Prophet Company, a keynote speaker and best-selling author. Brian studies disruptive technology and its impact on business and...
Big Data and CX – Most Influential Organizations
February 11, 2014
Last week, we published a list of the top individual thought leaders in and around the Big Data and Customer Experience conversation. Using our analysis platform, we analyzed the conversations and...
Big Data and Customer Experience – Top 100 Influencers
February 5, 2014
We've identified influencers within the Big Data space before (PS - for the most up-to-date rankings you can see our Big Data influencers list over on List.ly). It is indeed a big and - dare I say it...