Interview with Peter Lavers
June 15, 2021
Peter is an expert in customer experience (CX) management and CRM, delivering value and efficiencies through the systemic management of one of the key assets of any B2C, B2B or Intermediated...
Author
Joe Fields
Interview with Dr Iniobong Enang
June 15, 2021
I am a Senior Lecturer/Assistant Professor in Risk Management, and Course Director of MSc Risk Management at Coventry University, in England. I have taught and lectured in the business schools at the...
Interview with Nandan Mullakara
June 14, 2021
Nandan Mullakara is the CEO of Innomatiq, an automation consulting firm that is helping organizations to discover, develop, and deploy automation with Robotic Process Automation (RPA) and Artificial...
Interview with Franco Ronconi
June 14, 2021
A successful Business Operations Manager with a strong background in fast-paced, technology driven industries, and with an effective combination of leadership, innovation and long-term vision....
Interview with Kevin Craine
June 14, 2021
Kevin Craine is a professional writer and award-winning podcast producer. He was named the #1 Enterprise Content Management Influencer to follow on Twitter and has listeners and readers worldwide. He...
Interview with Dr. Karl Michael Popp
June 14, 2021
Karl is a member of the Corporate Development and Strategy Team in the Office of the CEO at SAP SE in Germany. In his twenty-five year career at large and small software companies, he has...
Interview with Thomas Brannen
June 14, 2021
Thomas Brannen is an independent industry analyst/influencer, focusing on the technologies that drive human convergence, including Augmented and Virtual Reality, Unified Communications and...
Interview with Dave Michels
June 14, 2021
Dave Michels, a self proclaimed communications protagonist, is the founder of TalkingPointz which offers commentary and research including a well known monthly Insider’s Report. Dave’s unique...
Interview with Paula Piccard
June 14, 2021
Proud Startup Owner. Multilingual NewYork-er. Women in Tech & Cybersecurity Advocate. Digital Marketing Guru & Social Media Influencer, Paula Piccard was born in Puerto Rico. 20+ years of...
Interview with William Jepma
June 14, 2021
William Jepma is an editor, writer, and analyst at Solutions Review who aims to keep readers across industries informed and excited about the newest developments in Enterprise Resource Planning...
Interview with Mike Aoki
June 11, 2021
Mike Aoki is the President of Reflective Keynotes Inc., a Canadian training company that helps contact centers improve their sales and customer experience results. A contact center expert, Mike was...
Interview with Susan Hash
June 11, 2021
Susan Hash is a freelance B2B writer/journalist with 28 years of specialised experience writing about customer care, customer service and contact centers.
Interview with David Danto
June 11, 2021
David Danto has had over four decades of delivering successful business outcomes in media and collaboration technology. He developed and executed global technology strategies in leadership roles...
Interview with Phil Simon
June 10, 2021
Phil Simon is a frequent keynote speaker, recognised collaboration and technology authority, and college professor-for-hire. He is the award-winning author of eleven books, most recently Reimagining...
Interview with Hernan Huwyler
June 10, 2021
Professor Hernan Huwyler is a risk and compliance specialist for multinational companies for over twenty years. He is focused on developing practices and controls to address business risks and legal...
Interview with Tichaona Chitsinde
June 10, 2021
A Governance Risk Management and Compliance professional passionate about solutions that are mutually beneficial to the implementors, customers receiving service and the spirit behind the...
Interview with Irwin Lazar
June 1, 2021
Co-Founder, President and Principal Analyst at Metrigy leading digital workplace workplace research including unified communications, collaboration, and supporting technologies. Over 20 years...
Interview with Andrew Wood
May 26, 2021
Thought leadership in Future of Work, Digital Workplace and Digital Customer Experience.
Extensive global experience in Cloud Unified Communications, Team Collaboration, Contact Centre and...
Interview with Stephanie Thum
May 25, 2021
Long-time practitioner, consultant, and advocate for customer experience in B2B and government. Multimedia content creator. Creator and host of the Mitel Minute. Past: Creator and host of...
Interview with Dr. Robin Kiera
May 20, 2021
Dr. Robin Kiera has been one of the most influential voices in the international insurance industry for years. After several high ranking positions in insurance, start-ups and banking he founded...
Interview with Glen Alleman
May 18, 2021
Glen leads Program Planning and Controls in the DOD, DOE, and NASA business domains. In this position Glen’s brings more than 30 years experience in program management, systems engineering, Risk...
Interview with Jeff Kagan
May 17, 2021
Over the past 30 years, Jeff Kagan has become one of the best known and most influential Industry Analysts, columnists, key opinion leaders and thought leaders. He follows wireless, telecom,...
Interview with Jon Arnold
May 17, 2021
Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital...
Interview with Ginger Conlon
May 17, 2021
An award-winning editorial leader who has covered marketing and CX for the majority of her career, Ginger Conlon is currently thought leadership director at Genesys. Additionally, she serves as...